Frequently Asked Questions
Everything you need to know about your Ninepine experience.
What is Ninepine's shipping policy?
We offer standard and express shipping worldwide. Orders are typically processed within 1-2 business days, and delivery times vary by location, usually ranging from 3-7 business days.
How do I return or exchange an item?
We accept returns and exchanges within 30 days of delivery, provided items are unworn and have original tags attached. Simply visit our online portal to generate a prepaid return label.
What materials are used in Ninepine products?
We prioritize premium, durable fabrics including recycled polyester, organic cotton, and high-performance spandex blends designed for both athletic movement and everyday comfort.
How should I care for my garments?
To maintain the quality of your apparel, we recommend machine washing cold with similar colors and hanging to dry. Avoid using fabric softeners or bleach.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and buy-now-pay-later options like Klarna in select regions.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or sizing down for a compression feel.